If the lessons do not playback properly OR they do not load and start properly OR lesson playback stops before the lesson is completed OR any other problem occurs with lesson playback, please follow these instructions to resolve the problem.

Incorrect lesson playback is the only problem that occasionally occurs with our product. This is caused by the Adobe Flash Player browser plugin becoming corrupted. This DOES NOT mean that you have had a virus attack on your computer. There are several reasons that the Flash Player plugin can become corrupted that are beyond our control.

Please visit our flash repairs page: http://www.clicknkids.com/Public/FixFlashPlayer.php. Follow the directions to run the Flash removal program.

Once that is complete, go to:  http://get.adobe.com/flashplayer/?promoid=BUIGP and click on the Download Now icon to download and install a new Flash Player file.

Once this is completed clear all browsing history including cache, cookies, and shortcuts and exit your browser. Open a new browser to allow it to refresh, navigate back to our Member Login page and try the lesson again. If it is successful the next time you go to our website to run lessons you can create your shortcuts again.

If you need further assistance please call us.